SUPPORT

FREQUENTLY ASKED QUESTIONS

Everything you need to know about uploads, reports, turnaround times and how The Player Plan works.

Our Footage Quality Promise: We only produce a report when the footage allows genuine feedback. Not suitable? We'll help you re-upload at no extra cost — or refund rather than deliver a report we don't believe in.

YOUR CHILD'S PRIVACY MATTERS

Learn how we protect player information, footage and reports.

STILL HAVE QUESTIONS?

We're happy to help. Get in touch and we'll get back to you.

FREQUENTLY ASKED QUESTIONS

How does The Player Plan work?

What footage can I upload?

Can I submit Veo, Pixellot or XbotGo footage?

Can I upload phone footage?

How long should the video be?

How long does a report take?

Who reviews the footage?

Is The Player Plan for goalkeepers?

Is this only for academy players?

Is this suitable for grassroots players?

How often should I get a report?

Can I add more than one child?

Can reports be downloaded as PDFs?

Do you guarantee trials or academy opportunities?

Will AI replace the human feedback?

How is my child's data protected?

My child isn't one of the best players on their team. Is this still worth it?

YOUR CHILD'S PRIVACY MATTERS

STILL HAVE QUESTIONS?